Refund policy
Return Policy
We have a 5-day return policy, meaning you have 5 days after receiving your item to request a return.
To be eligible, the item must be in the same condition you received it — unworn/unused, with tags, and in original packaging. Proof of purchase is required.
To start a return, contact us at care.rivoza@gmail.com.
If your return is approved, we’ll send you a return shipping label and full instructions.
Any item sent back without requesting a return first will be rejected.
For any return-related questions: care.rivoza@gmail.com
⚠️ Damages & Issues
Check your order as soon as it arrives. If it’s defective, damaged, or incorrect, contact us immediately so we can fix it.
🚫 Exceptions / Non-Returnable Items
We cannot accept returns for:
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Perishable goods
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Custom or personalized items
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Personal care products
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Hazardous materials or flammable liquids
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Sale items or gift cards
If unsure, message us — better to confirm than assume.
🔄 Exchanges
Fastest method: return the item, wait for approval, then place a fresh order for the replacement.
Refund Policy
Once we receive and inspect your return, we’ll notify you of approval.
If approved, your refund will be issued to your original payment method within 10 business days.
Banks/card issuers may take extra time to reflect the refund.
If 15+ business days pass after approval, contact us at care.rivoza@gmail.com.