Privacy policy

Privacy Policy

Last updated: June 19, 2025

Rivoza operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Rivoza.in is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can be reasonably linked to you. It does not include anonymized or de-identified data.

We may collect these categories depending on your interaction with the Services:

  • Contact details: name, address, billing/shipping info, phone number, email

  • Financial info: credit/debit card details, payment data, transaction records

  • Account info: username, password, preferences

  • Transaction info: viewed items, cart items, wishlist, purchases, returns, exchanges

  • Communications: messages you send to customer support

  • Device info: browser, device, IP address, identifiers

  • Usage info: interactions, navigation behavior, timestamps

Personal Information Sources

We collect information:

  • Directly from you

  • Automatically via cookies, your device, and browsing activity

  • From service providers (e.g., payment processors, fulfillment partners)

  • From partners or third parties

How We Use Your Personal Information

1. Provide, Tailor, Improve Services

To process payments, fulfill orders, manage accounts, remember preferences, recommend products, enable reviews, and handle returns/exchanges.

2. Marketing & Advertising

To send promotional emails/SMS, show online ads, and personalize marketing based on your activity.

3. Security & Fraud Prevention

To authenticate accounts, prevent fraud, investigate suspicious activity, and protect public safety.

4. Communicating with You

To provide customer support, respond to inquiries, and maintain your relationship with us.

5. Legal Compliance

To comply with laws, respond to legal requests, handle litigation, and enforce policies.

How We Disclose Personal Information

We may share information:

  • With Shopify and service providers (IT, payment processing, analytics, customer support, cloud, shipping)

  • With business/marketing partners for advertising

  • When you request or consent, including social media logins

  • With affiliates

  • During business transactions (merger, acquisition, bankruptcy)

  • To comply with legal obligations or protect rights

Relationship with Shopify

Shopify hosts the Services and processes personal information to operate and improve the platform. Your data may be shared with Shopify and third parties in other countries.

Shopify may also use data across merchants (including us) for enhanced features. For their privacy practices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites & Links

Our Services may link to third-party sites. We are not responsible for their privacy/security practices. Information shared on public or social platforms may be visible to others.

Children’s Data

The Services are not intended for children. We do not knowingly collect data from individuals under the age of majority. If your child provided data, contact us to request deletion.

Security & Retention

No system is perfectly secure. Avoid sending sensitive information through unsecured channels.

Retention depends on account status, service needs, legal obligations, or dispute resolution requirements.

Your Rights & Choices

Depending on your region, you may have rights:

  • Access / Know

  • Delete

  • Correct

  • Data Portability

  • Manage communication preferences

You may exercise rights via the Services or by contacting us at care.rivoza@gmail.com.

We may verify identity before processing requests.
You may appoint an authorized agent, subject to verification.

We do not discriminate for exercising rights.

Complaints

You may contact us with complaints at care.rivoza@gmail.com.
Depending on your region, you may appeal our decision or contact your local data protection authority.

International Transfers

Your data may be transferred or processed outside your country.
For EU/UK transfers, we rely on approved mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy periodically. We will post changes and update the “Last updated” date.

Contact

For privacy questions or rights requests, email:
care.rivoza@gmail.com